Our documents

Regulatory information


On 1 January 2016, Law No. 2014-617 of 13 June 2014 on inactive bank accounts and unclaimed life insurance policies (the “Eckert Law”) became effective.

The Eckert law establishes a process for identifying inactive bank accounts each year, informing the holders of the accounts concerned (their legal representative, the person authorised by the holder or, where applicable, the known rightful claimants) of the inactivity of their account(s) and the consequences resulting therefrom, and transferring the funds in inactive accounts to the Caisse des Dépôts et Consignations (CDC) at the end of the statutory periods.

This law applies to all customers, whether private individuals or legal entities.

Information notice (pdf) (in French)

Annual publication (pdf) (in French)



The Fonds de Garantie des Dépôts et de Résolution (FGDR) is responsible for protecting and compensating customers (individuals, companies, associations or any other Professional group) of a bank declared as having failed :

  • – the Deposit Garantee Scheme covers deposit and savings accounts (excluding savings accounts guaranteed by the French gouvernment) up to €100,00 per depositor per institution ;
  • – the Investor Compensation Scheme covers all Financial instruments up to €70,000 ;
  • – the Guarantee of Performance Bonds Scheme covers regulatory guarantee commitments made by professionals for their customers.

For more information on the general principles of the deposit guarantee scheme and the compensation rules and procedure, we encourage you to consult the brochure below.

Access to the FGDR brochure (pdf) (in English)



Pursuant to Article L.533-18 of the French Monetary and Financial Code (Code Monétaire et Financier) transposing Article 21 of the Martkets in Financial Instruments Directive (MiFID), BESV is required to take all reasonable measures to obtain the best possible result for the Customer when executing a customer’s orders.

To meet the requirement, BESV implements a Policy of best selection of the intermediairies to which it transmits customer’s orders.

This policy is summarised in the following document.

BESV best selection and execution policy (pdf) (in French)

RTS28 – Report on the top five Investment firms (pdf) (in French)



The General Data Protection Regulation (GDPR) took effect on 25 May 2018. The aim of this European regulation, applicable to all economic players, is to replace the current legal framework resulting from the French “Data Protection Act” and unify the rules applicable at the European level.

More specifically, the purpose of this regulation is to protect the personal data of private individuals from any improper transfer or use, regardless of whether such data are identified or simply identifiable (including indirectly, for example through an identification number, cross-checking of information, etc.).

As a bank, BESV makes every effort to comply with regulatory requirements relating to security, particularly as regards the protection of your personal data. The collection of such data is strictly limited to the information necessary to fulfil our contractual commitments to you and the retention of such information is governed by an appropriate policy.

This new regulation encourages us to further improve our internal procedures but will have no impact on our day-to-day activity. However, it gives you access to new rights, the details of which you will find in the document below.

Download the document about your rights to your personal data (pdf) (in French)

BESV provides a form that you can use to exercise your rights to your personal data.

Download the form (pdf) (in French)



BESV’s customer Relationship managers are available to responds to customer’s requets for information and handle any complains they may have.
As a last resort, individual customers may refer complaints to the Ombudsman (“Médiateur“) of the French Banking Federation (FBF) by postal mail at the following address :

Monsieur le Médiateur auprès de la Fédération Bancaire Française
CS 151 – 75422 Paris Cedex 09
Email : mediateur@fbf.fr
Website : www.lemediateur.fbf.fr

Provided that all actions taken directly with BESV have no resulted in a solution, the Ombudsman of the French Banking Federation, who is an independant person, will notify you of his/her recommendations within two months of referral of the complaint. The referral is free of charge.

When the FBF’s mediation service is requested by by a customer, personal data is collected and exchanged between BESV and Ombudsman of the French Banking Federation.

Learn more :

FBF mediation charter_- individuals (pdf) (in French)

Handling and Follow-up of Customer Complaints (pdf) (in French)



BESV has created a “Help with Banking mobility” service for indivisuals not acting for business purposes, who are considering changing banks.

Find out more : Banking Mobility Guide for Individuals – BESV (pdf) (in French)

For further information, please consult the FBF’s Mobility Guide : Banking Mobility Guide – French Banking Federation (pdf) (in French)



The French AERAS Convention (Insurance and Loans with an Increased Health Risk) facilitates access to insurance and credit for people with an increased health risk.

Download the AERAS mini-guide (in French)

Download the AERAS convention in 10 key points (in French)

Access the official website (in French)


– BESV :
Natercia de Matos
Banque Espírito Santo et de la Vénétie (BESV)
45 avenue Georges Mandel – 75116 Paris

– Commission de médiation AERAS
61, rue de Taitbout – 75009 PARIS